Te whakakāhore utu pūrua
Cancel recurring payment
Use this form to cancel a recurring payment, either by Credit Card or Direct Debit.
Use this form to cancel a recurring payment, either by Credit Card or Direct Debit.
From 1 July 2026, a 0.8% transaction fee will apply to recurring credit card payments. If your water bill is automatically paid by credit card, this transaction fee will be added to your payment from 1 July.
If you have any questions, please first check our Frequently Asked Questions, or reach out to the team via the LiveChat.
Did you know you can switch to direct debit instantly through MyAccount?
Under payment options account holders can switch to the direct debit payment option, which will automatically replace the other payment option.