FAQs, Te Utu Pūrua ā-Kāri Taurewa
Recurring Credit Card payments FAQs
From 1 July 2026, a 0.8% transaction fee will apply to recurring credit card payments. If your water bill is automatically paid by credit card, this transaction fee will be added to your payment from 1 July.
This reflects the processing fee charged to Watercare by banks and our payment provider.
To avoid the transaction fee, you will need to change your payment method before 30 June 2026.
- For direct debit: You can update your payment details by logging into your MyAccount and updating or changing your payment details, at any time.
- For other payment methods: If you would like to cancel the recurring credit and pay via other payment methods (not direct debit), please complete the online form.
If you have any questions, please first check our Frequently Asked Questions below, or reach out to the team via the LiveChat.
FAQs
FAQs
Why is this fee being introduced?
Credit card processing fees are set by banks and payment providers. From 1 July, the 0.8% transaction fee will apply only to customers who choose to pay by credit card.
Who does this effect?
Only customers who pay by credit card will be charged the transaction fee.
Most customers already use fee free payment options such as direct debit or bank payments and will not be affected.
How much is the transaction fee?
A 0.8% transaction fee will apply to recurring credit card payments.
How can I avoid paying the transaction fee?
You can switch to a feefree payment option, such as:
- Direct debit (recommended)
- Online bank payment
- Automatic payment set up through your bank
- Account-to-Account (A2A) payment
How do I change my payment method?
For direct debit: You can update your payment details by logging into your MyAccount and updating or changing your payment details, at any time.
For other payment methods: If you would like to cancel the recurring credit and pay via other payment methods (not direct debit), please complete the online form.
Can I make changes to my payment method in the Watercare app?
Manage payment options is not available through the Watercare Mobile App.
For direct debit: You can update your payment details by logging into your MyAccount and updating or changing your payment details, at any time.
For other payment methods: If you would like to cancel the recurring credit and pay via other payment methods (not direct debit), please complete the online form.
Why doesn’t Watercare continue to absorb the cost?
Covering the cost would mean all customers pay for a service only some customers use. Recovering the fee helps keep charges fair and water bills lower overall.
Where can I find more information?
If you still require additional information, please contact the team on LiveChat during business hours.